Returns & Exchanges
Due to the perishable nature of our live oysters and shellfish, we are unable to accept physical returns, but we are committed to ensuring your order arrives fresh and in perfect condition. If you encounter an issue with your delivery, please contact us within 24 hours of receipt for a resolution.
Inspect Your Delivery
Immediately upon arrival, open your package and check that the shellfish are cold and the shells are tightly closed.
Document Issues
If there is damage or a quality concern, take clear photos of the product and the shipping label within 24 hours of delivery.
Contact Customer Support
Email our team at [email protected] with your order number and the photos of your shipment to initiate a claim.
Resolution Process
Our team will review your claim and provide a store credit or a replacement shipment for any items that do not meet our quality standards.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing